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Frequently Asked Questions

What classes of products does the Academy sell?

  • Downloads
    These are products (PDFs or Zip files) that the customer downloads to their local computer after receiving an email.
  • Site Access
    These are products that require a login to access the product after receiving an email. These products are not stored on the customer's local computer.
  • Physical Copies
    These are products that are mailed to the customer.

How Soon Will I Receive My Order?

Domestic orders are shipped within two weeks of our receipt of your order. Certificates require a minimum of six weeks for hand-lettering. Customer imprints require four to five weeks.

What If I Need It Faster?

Rush delivery to US addresses may be requested on telephone and fax orders only. For pricing information call Customer Service at 800/877-1600, ext. 5000, Monday through Friday, 8 a.m. to 5 p.m. (Central), or fax your request to 312/899-4899. Rush orders placed before noon (Central) will be shipped the next business day.

What Is The Return Policy?

The Academy recognizes that sometimes the unexpected happens. If there is a mistake with your order, if goods are damaged in shipping or if you are not satisfied with your purchase, please call Academy Customer Service within 30 days for full credit and instructions for exchanges and returns at 800/877-1600, ext. 4713, weekdays from 8 a.m. to 4:30 p.m. (Central). The Academy must authorize all returns in advance and issue a credit request form to you before the item is returned. The credit request form must be endorsed with the returned item. Shipping and handling charges are not refundable.

Send Approved Returns with the Credit Request Form to:

Academy of Nutrition and Dietetics Warehouse
1500 South Western Avenue
Building B, 3rd Floor
Chicago IL 60608
BOOKSTORES

Bookstores are allowed no more than three months from the date of purchase to return merchandise for full credit. Please call Academy customer service within 30 days for full credit and instructions for exchanges and returns at 800/877-1600, ext. 4887, weekdays from 8:30 a.m. to 4:45 p.m. (Central). The Academy must authorize all returns in advance and issue a credit request form to you before the item is returned. The credit request form must be enclosed with returned items. Please do not take credit unless it has been approved by the Academy.

All merchandise must be the current edition in unmarked and saleable condition. Out of print publications will not be accepted. If upon return, the merchandise is not in good/saleable condition, credit will not be issued and the merchandise will not be returned unless you arrange for the items to be returned. Return postage is your responsibility. Electronic products are not returnable.

Send Approved Returns with the Credit Request Form to:

Academy of Nutrition and Dietetics Warehouse
1500 South Western Avenue
Building B, 3rd Floor
Chicago IL 60608

How Do I Check Order Status?

To inquire about the status of an order, call 800/877-1600, ext. 5000, or press option 1. If you already have your order or purchase order number, please have it available when you call.

What If All The Telephone Lines Are Busy?

If the lines are busy, you may fax your order or inquiry to 312/899-4899. Our e-mail address is sales@eatright.org. Or you may leave a voicemail message. If you are inquiring about an existing order and know the order number or purchase order number, please include it in your inquiry.

Can I Leave An After-Hours Message?

To leave a telephone voicemail message during hours that the Academy is not available to take your call, please dial 800/877-1600, ext. 5000.

How Do I Get Permission To Reprint?

All Academy publications are protected by copyright. Except in the case of individual copies duplicated for educational purposes, permission must be obtained from the Academy to reprint or adapt material from these publications. Please fax your completed reprint permission request form to the Academy Book Publishing Team at 312/899-4757.

Can I Get Custom Certificates?

If your order includes a certificate, to ensure accuracy, please submit typed copy with your order by fax or mail. We cannot accept certificate copy over the telephone. Please print or type copy exactly as it should appear. Or call Academy Customer Service, 800/877-1600, ext. 5000, to request a certificate lettering form. Allow six to eight weeks for delivery.

Are There Faculty Preview Copies?

Instructors may request examination copies of Academy books to consider for course adoption. Please provide a written request from your bookstore to:

Academy of Nutrition and Dietetics Customer Service
120 South Riverside Plaza, Suite 2000
Chicago IL 60606-6995

You can also fax your request to 312/899-4899.

Your request needs to include:

  • Academy member number
  • Course name
  • Book title/author
  • Bookstore
  • Institution

We regret that we cannot mail an examination copy unless the request is made through your bookstore. Upon receipt of the written request, a copy of the book will be mailed to you, with an invoice to follow separately. If you or your bookstore places an order for five or more copies within 60 days of the single-examination-copy invoice date, you may keep the book as a complimentary desk copy. If you do not adopt the book within 60 days, you may purchase it or return it and receive a credit for the price of the book. Shipping and handling charges will not be credited. Instructors are responsible for notifying the Academy of the qualifying order.

Are There Client Education Brochure Preview Copies?

For a single, free sample copy of an Academy client education brochure sold in packets of 25, send a stamped, self-addressed, business-size envelope to:

Academy of Nutrition and Dietetics Customer Service
120 South Riverside Plaza, Suite 2000
Chicago IL 60606-6995

Please submit a note indicating the title of the sample pamphlet that you wish to receive. Only one brochure per envelope, please. This program does not apply to booklets sold as single copies or booklets larger than a business-size envelope.

Questions About Academy Products Or Their Availability?

Please call Academy Customer Service at 800/877-1600, ext. 5000, Monday through Friday, 8 a.m. to 5 p.m. (Central).

How Do I Request A Catalog?

Send your request by mail to:

Academy of Nutrition and Dietetics Customer Service
120 South Riverside Plaza, Suite 2000
Chicago IL 60606-6995

Send your request by fax to 312/899-4899; or e-mail to sales@eatright.org.

Having problems ordering our products? Please let us know >>

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