JavaScript DHTML Drop Down Menu By Milonic

Welcome to the

Media Press Room

  • Normal Size Larger Size Largest SizeText Size
  • Print this Page
  • Email this Page
  • Bookmark this Page
Press Media Alerts

If you're a credentialed journalist for a media outlet, you can receive the latest issues and topics in food and nutrition delivered direct to your inbox.

 

Subscribe

Nutrition Informatics Blog

Consumer-Centric Care and My Mother

 Permanent link   All Posts

Time to catch up where I last left off with my mother.  First, a 160 character update…. (what has Twitter done to me?) Anyway—my mother had a troubling heart catheterization, which led to her admission to the hospital, followed by another test the next morning. She was then discharged with no results. Fast-forward 4 days and after persistent calls, my mother was given an appointment--in spite of the office staff saying—“if there was something wrong with your results, they would have called you.”

This is a remarkable story due in part to my mother—a 5-foot 2-inch 100 pound (really!) reserved woman who “doesn’t want to start trouble.” When she finally got an appointment with her doctor, she remained steadfast that while he may have known the results, she didn’t--which did not reassure her adequately.  The physician then ran another test, which was inconclusive, then ordered a different test which he wanted done—the very next day.  “Mom” assures him this will cause angst in the scheduling department, which it did.  Amazingly, she received the test 36 hours later—and the results, delivered in person--by the physician!  Results were not as she expected, so the story continues, with more tests.  This is a great physician—I have met and spoken with him on her behalf—but our culture of delay acceptance does him no justice. 

This, I told my mom, is a great example of consumer engagement—and a fantastic response (eventually) from a physician. Mom couldn’t have said it better:  “Even when the news is not what I expected, all I wanted was to know my situation.” I guess moms do know best.


Leave a comment
Name *
Email *
Homepage
Comment

Nutrition Informatics Blog
Blog Home
Subscribe to blog
Get the Blog RSS Feed


Search Blog
Most Recent Posts
Archives
Recent Comments

Member Comment Requested: EHR/PHR Nutrition Best Practices Implementation Guide

11/2/2013 9:54:34 AM
Lindsey, I am interested in reviewing this document but am unable to access it even when logged ... more »

Member Comment Requested: EHR/PHR Nutrition Best Practices Implementation Guide

11/2/2013 8:29:21 AM
the webauthor link isn't working

An Informatics Solution to Productivity Tracking

10/31/2013 7:16:49 AM
Is it possible to share this tool with us?

An Informatics Solution to Productivity Tracking

10/16/2013 8:49:19 AM
Can you share? I would like to be able to share with intern how sites are tracking.

Who needs standards? In Health Care?

7/9/2013 9:13:00 AM
I couldn't agree more. Margaret and Elaine, along with other subject matter experts, are doing a fan... more »

Categories
Useful Links